FAQ
Questions, answered.
How fast can I get parts?
Most laser-cut orders ship as quick as 2 days, typically 2-4 business days. Add a day or two for tapping, bending, or inserts, and 3-7 days for powder coat or anodize. Your exact lead time appears on your instant quote.
How fast can you reach the Northeast?
We're on I-95 in Milford, CT. Standard ground reaches Boston, New York, Philadelphia, Baltimore, DC, and most of New England and the Mid-Atlantic in one business day, with no overnight or air-freight surcharge. Transit time is the constant we promise; your exact shipping cost appears on the instant quote before checkout.
What file formats do you accept?
DXF, DWG, STEP, PDF, SVG, and AI. Both 2D files and 3D STEP models quote instantly. Keep line work on a single layer where you can; it makes nesting cleaner.
What's your tolerance?
Typical laser-cutting tolerance is ±0.005" on cut features. Formed dimensions follow standard press-brake tolerances. If you need tighter, call it out in notes on the quote and we'll flag feasibility.
Do you ship internationally?
We ship across the continental US by default. International and Alaska/Hawaii orders are quoted case-by-case. Contact us first so we can confirm duties, export control, and carrier before you upload.
Do I need an account to get a quote?
No. Upload a file at
/quote and you'll see pricing and lead time immediately. You only create an account when you're ready to check out.
How do you handle sensitive drawings?
We're DFARS-compliant and manufacture entirely in the USA. Files are stored on access-controlled US servers, reviewed only by staff working your job, and never shared externally. NDAs available on request.
Do you handle production runs or just prototypes?
Both. The same instant-quote flow prices one-off prototypes and repeat production runs, and quantity pricing applies automatically as you raise the count. Many customers prototype with us, then keep their standard production here without ever re-quoting by email.
How does CFA compare to other online laser cutters?